Tagged With "Ask an Expert"
Blog Post
Auto-Assign Setting
Those who viewed our How-To videos a few weeks ago may have missed some changes posted next to their respective videos. Related to managing your profile, there is a new auto-assign setting not reflected in the screencast. When questions are submitted to your group, they are auto-assigned on a round-robin basis to available experts within the group. Some groups prefer that all questions go to an internal "question wrangler" who will then reassign them to other appropriate experts within the...
Blog Post
Ask an Expert becoming Ask Extension
Earlier this year, eXtension announced the transition of Ask an Expert ( ask.extension.org ) to a new platform we are calling Ask Extension ( ask2.extension.org ). The migration of questions and accounts began in September and this process will be complete February 1, 2021. What will happen February 1? All question submissions will switch to Ask Extension. The web form that allows people to submit questions to Ask an Expert will be shut down. To continue to receive and answer questions, you...
Blog Post
Ask Extension Webinar Recording
The recording of the December 2, 2020 webinar on Ask Extension is now available at https://use.vg/8GPSiT . Further, a pdf of the slides used in this webinar is attached to this blog post.
Topic
New Accounts
Hi, All Am I reading the directions correctly in that totally new expert accounts need to contact y'all to set up new accounts? Thanks! Chuck
Reply
Re: New Accounts
Hi, Larry I wrangle the KY Questions. So, I need to send any new person I need to register as an Expert to askhelp?
Topic
Updates on 7Jan21
Good evening -- A new push went out to the Ask Extension server yesterday evening that includes the following fixes: *Expert creation should be repaired *New experts will automatically be set to 'on vacation' after creation *KB pages should have more accurate metadata when shared on social media
Topic
Tutorial on Advanced Search Options
Hey folks! We recently added more advanced features for searching questions and we created this tutorial on how to use them: https://askhelp.extension.org/advanced-search-options/ Please let us know if you have more questions about this. Also, we also plan on adding the ability to search questions my tag in the coming weeks. We will post a notification when that happens.
Topic
Updates on 14Jan21
The following updates were deployed to Ask Extension yesterday: Now experts can search by a tag when using advanced search There was an error we were seeing that happened when someone tried to save a change to an expert when there was an error in the form, should be corrected now Please experiment with the search by tags feature and let us know what you think. Thanks!
Topic
Updates on 28Dec20
Hey folks! We rolled out a number of updates yesterday. Please feel free to test these out and let us know if you have questions or find any issues. We deployed the initial rollout of the Advanced Search feature (Advanced button under the search box) that many of you have requested. *Added warning to the upload-photo section of the question submission page *Fixed a problem in the inline-attachments plugin that didn't allow images to open in a new tab *Standardized date formats in the...
Topic
Updates on 15Jan21
Admins can now grant experts permission to edit other experts (only admins can change this permission, and experts with this permission cannot change admin accounts). This is similar to the "Helping Hand" feature in the old Ask an Expert system. A minor change to how osTicket serves files to make copying knowledgebase entries over easier (this shouldn't have any visible changes to users)
Topic
Updates on 17Mar21
Fixed a phrasing mistake on the question-tags page Changed it so Baltimore City County should appear next to Baltimore County Changed the reassignment algorithm to check the assigned groups location instead of the question location Non-admins can no longer make other users admins New experts no longer have super-expert privileges by default Fixed an error that was causing super-experts to lose their super-expert privileges when a non-admin edited their profile The footer is now up on secured...
Topic
Expert Can't Post Replies
Hi! I have a couple experts who can't answer questions because there doesn't seem to be a Post Reply on their pages. How do we correct that? Thanks! Chuck
Topic
Expert Can't Post Replies #2
Hello. I posted a question a few days ago and have not heard back. I have a few experts who do not have a Post Reply Tab, but only an Post Internal Tab. What can they do to fix that? Thanks
Topic
Updates on 9Apr21
The Ask Extension production server has been updated with the following fixes: Counties that had been missing from the widget should be visible again Expert's vacation status should now be visible from the directory Note notification emails should now go out to the assigned expert You can now see if a question is locked from the queue
Topic
Updates on 20Apr21
-Experts should now be able to reopen a closed question if they have editing permission - Standardized language about inactive experts ('Retired' vs 'Locked'/'Disabled') - Added the ability for experts to reassign a question to their own group in order to reassign the question to a new expert - Reopened questions are now reassigned to the original expert, additionally that expert will always receive a notification that there's a new response (even if they're on vacation)
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Re: Auto-Assign Setting
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Re: Ask an Expert becoming Ask Extension
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Topic
Updates on 18 Jun 21
*Fixed the spelling of Extension *Added an option to email group leads when a question is overdue *Made it so users autocomplete won't change a fixed location on the widget *Added the new analytics setup *Disabled groups should no longer show in reassignment search *Fixed the white error box when trying to reassign a question with no group *Removed the 'create user' button on the expert panel
Comment
Re: Ask Extension Webinar Recording
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Re: Ask an Expert becoming Ask Extension
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Topic
Updates on 22July21
The following updates were deployed on 22July21: *Expert and Client login screens now have some additional validation *Ensures that the widget won't allow the user to start writing a question if the site is down *Additionally, it does a check when submitting the question and if the question isn't successfully submitted to the site then it warns the user. *Removed references to 'Organizations' *Question tags are now shown in the question details *Experts can now click a tag from the question...
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Re: Ask an Expert becoming Ask Extension
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Re: Ask an Expert becoming Ask Extension
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Re: Ask an Expert becoming Ask Extension
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Re: Ask an Expert becoming Ask Extension
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Topic
Updates on 8Sept21
The following updates were deployed on 8 Sept. 21 *Added a plugin that allows admins to add a banner with a message to the homepage *Overdue question reminders are now resent every day *The collaborator feature now allows experts (instead of questionaskers) to be added *Collaborators are now notified on internal notes *A watch button has been added to questions to allow experts to quickly add themselves as a collaborator *The icon for 'edit tags' on questions has been changed to be unique...
Comment
Re: Ask Extension Webinar Recording
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