Tagged With "Updates"
Topic
Updates on 7Jan21
Good evening -- A new push went out to the Ask Extension server yesterday evening that includes the following fixes: *Expert creation should be repaired *New experts will automatically be set to 'on vacation' after creation *KB pages should have more accurate metadata when shared on social media
Topic
Updates on 14Jan21
The following updates were deployed to Ask Extension yesterday: Now experts can search by a tag when using advanced search There was an error we were seeing that happened when someone tried to save a change to an expert when there was an error in the form, should be corrected now Please experiment with the search by tags feature and let us know what you think. Thanks!
Topic
Updates on 28Dec20
Hey folks! We rolled out a number of updates yesterday. Please feel free to test these out and let us know if you have questions or find any issues. We deployed the initial rollout of the Advanced Search feature (Advanced button under the search box) that many of you have requested. *Added warning to the upload-photo section of the question submission page *Fixed a problem in the inline-attachments plugin that didn't allow images to open in a new tab *Standardized date formats in the...
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Re: Updates on 28Dec20
Are you planning to do a screencast on how to use the Advanced Search? I tried it today and I am not getting any results. How do we use Advanced Search in relation to the Search Questions box and the filters for Group and Sort? What is the best order of operations for searching question content?
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Re: Updates on 28Dec20
@Christa yes, we are planning to do either a screencast or a blog post on advanced search. Hopefully we will share something in the next week. Thanks!
Topic
Updates on 15Jan21
Admins can now grant experts permission to edit other experts (only admins can change this permission, and experts with this permission cannot change admin accounts). This is similar to the "Helping Hand" feature in the old Ask an Expert system. A minor change to how osTicket serves files to make copying knowledgebase entries over easier (this shouldn't have any visible changes to users)
Topic
Updates on 17Mar21
Fixed a phrasing mistake on the question-tags page Changed it so Baltimore City County should appear next to Baltimore County Changed the reassignment algorithm to check the assigned groups location instead of the question location Non-admins can no longer make other users admins New experts no longer have super-expert privileges by default Fixed an error that was causing super-experts to lose their super-expert privileges when a non-admin edited their profile The footer is now up on secured...
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Updates on 9Apr21
The Ask Extension production server has been updated with the following fixes: Counties that had been missing from the widget should be visible again Expert's vacation status should now be visible from the directory Note notification emails should now go out to the assigned expert You can now see if a question is locked from the queue
Topic
Updates on 20Apr21
-Experts should now be able to reopen a closed question if they have editing permission - Standardized language about inactive experts ('Retired' vs 'Locked'/'Disabled') - Added the ability for experts to reassign a question to their own group in order to reassign the question to a new expert - Reopened questions are now reassigned to the original expert, additionally that expert will always receive a notification that there's a new response (even if they're on vacation)
Topic
Updates on 18 Jun 21
*Fixed the spelling of Extension *Added an option to email group leads when a question is overdue *Made it so users autocomplete won't change a fixed location on the widget *Added the new analytics setup *Disabled groups should no longer show in reassignment search *Fixed the white error box when trying to reassign a question with no group *Removed the 'create user' button on the expert panel
Topic
Updates on 22July21
The following updates were deployed on 22July21: *Expert and Client login screens now have some additional validation *Ensures that the widget won't allow the user to start writing a question if the site is down *Additionally, it does a check when submitting the question and if the question isn't successfully submitted to the site then it warns the user. *Removed references to 'Organizations' *Question tags are now shown in the question details *Experts can now click a tag from the question...
Topic
Updates on 8Sept21
The following updates were deployed on 8 Sept. 21 *Added a plugin that allows admins to add a banner with a message to the homepage *Overdue question reminders are now resent every day *The collaborator feature now allows experts (instead of questionaskers) to be added *Collaborators are now notified on internal notes *A watch button has been added to questions to allow experts to quickly add themselves as a collaborator *The icon for 'edit tags' on questions has been changed to be unique...
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Re: Updates on 8Sept21
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Re: Updates on 22July21
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Re: Updates on 18 Jun 21
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Re: Updates on 14Jan21
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Re: Updates on 9Apr21
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Re: Updates on 15Jan21
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Re: Updates on 14Jan21
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Re: Updates on 18 Jun 21
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Re: Updates on 7Jan21
hi, how did you fix these errors? does it run smoothly on fall guys platform?
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Re: Updates on 20Apr21
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Re: Updates on 18 Jun 21
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Re: Updates on 14Jan21
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Re: Updates on 14Jan21
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Re: Updates on 14Jan21
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Re: Updates on 14Jan21
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Re: Updates on 14Jan21
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Re: Updates on 14Jan21
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Re: Updates on 14Jan21
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Re: Updates on 20Apr21
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Re: Updates on 7Jan21
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