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Ask Extension Experts

This is a group of Extension professionals and master volunteers who serve as "experts" in eXtension's "Ask Extension" system. This group will be used as a means of posting news about Ask Extension, as well as a way for the experts to share information with each other. It is a forum meant to supplement the information available at https://askhelp.extension.org.

Forum Topics

Mark Locklear

Updates on 15Jan21

· 0 replies
Admins can now grant experts permission to edit other experts (only admins can change this permission, and experts with this permission cannot change admin accounts). This is similar to the "Helping Hand" feature in the old Ask an Expert system. A minor change to how osTicket serves files to make copying knowledgebase entries over easier (this shouldn't have any visible changes to users)Read More...
Mark Locklear

Updates on 14Jan21

· 0 replies
The following updates were deployed to Ask Extension yesterday: Now experts can search by a tag when using advanced search There was an error we were seeing that happened when someone tried to save a change to an expert when there was an error in the form, should be corrected now Please experiment with the search by tags feature and let us know what you think. Thanks!Read More...
Mark Locklear

Tutorial on Advanced Search Options

· 0 replies
Hey folks! We recently added more advanced features for searching questions and we created this tutorial on how to use them: https://askhelp.extension.org/advanced-search-options/ Please let us know if you have more questions about this. Also, we also plan on adding the ability to search questions my tag in the coming weeks. We will post a notification when that happens.Read More...
Mark Locklear

Updates on 7Jan21

· 0 replies
Good evening -- A new push went out to the Ask Extension server yesterday evening that includes the following fixes: *Expert creation should be repaired *New experts will automatically be set to 'on vacation' after creation *KB pages should have more accurate metadata when shared on social mediaRead More...
Mark Locklear

Updates on 28Dec20

· 3 replies ChristaMark LocklearChrista
Hey folks! We rolled out a number of updates yesterday. Please feel free to test these out and let us know if you have questions or find any issues. We deployed the initial rollout of the Advanced Search feature (Advanced button under the search box) that many of you have requested. *Added warning to the upload-photo section of the question submission page *Fixed a problem in the inline-attachments plugin that didn't allow images to open in a new tab *Standardized date formats in the...Read More...

New Accounts

· 2 replies CS Larry Lippke
Hi, All Am I reading the directions correctly in that totally new expert accounts need to contact y'all to set up new accounts? Thanks! ChuckRead More...
Larry Lippke

Welcome

· 0 replies
Welcome to the Ask Extension Experts group. Through this forum we will post recent updates to Ask Extension as well as invite your comments or questions. This site is meant to be a more dynamic means of communication with all our Experts across the U.S., supplementing the resources available at https://askhelp.extension.org , and through direct one-on-one assistance we offer by your emailing to askhelp@extension.org. Thanks for joining our group.Read More...

Blog

Ask an Expert becoming Ask Extension

Earlier this year, eXtension announced the transition of Ask an Expert ( ask.extension.org ) to a new platform we are calling Ask Extension ( ask2.extension.org ). The migration of questions and accounts began in September and this process will be complete February 1, 2021. What will happen February 1? All question submissions will switch to Ask Extension. The web form that allows people to submit questions to Ask an Expert will be shut down. To continue to receive and answer questions, you...

Auto-Assign Setting

Those who viewed our How-To videos a few weeks ago may have missed some changes posted next to their respective videos. Related to managing your profile, there is a new auto-assign setting not reflected in the screencast. When questions are submitted to your group, they are auto-assigned on a round-robin basis to available experts within the group. Some groups prefer that all questions go to an internal "question wrangler" who will then reassign them to other appropriate experts within the...

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