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Ask Extension Experts

This is a group of Extension professionals and master volunteers who serve as "experts" in eXtension's "Ask Extension" system. This group will be used as a means of posting news about Ask Extension, as well as a way for the experts to share information with each other. It is a forum meant to supplement the information available at https://askhelp.extension.org.

Forum Topics

Export list of ppl marked "on vacation"?

· 1 reply Larry Lippke
Hi, It looks like we have a lot of people marked “on vacation” at ND State in Ask . I’m assuming it’s because they haven’t gone in to uncheck “on vacation” with the new system. Is there anyway to export this list of emails so I can reach out to them individually vs. just a blanket email to everyone in our org? Thanks!Read More...
Mark Locklear

Updates on 20Apr21

· 0 replies
-Experts should now be able to reopen a closed question if they have editing permission - Standardized language about inactive experts ('Retired' vs 'Locked'/'Disabled') - Added the ability for experts to reassign a question to their own group in order to reassign the question to a new expert - Reopened questions are now reassigned to the original expert, additionally that expert will always receive a notification that there's a new response (even if they're on vacation)Read More...
Mark Locklear

Updates on 9Apr21

· 0 replies
The Ask Extension production server has been updated with the following fixes: Counties that had been missing from the widget should be visible again Expert's vacation status should now be visible from the directory Note notification emails should now go out to the assigned expert You can now see if a question is locked from the queueRead More...

Expert Can't Post Replies #2

· 1 reply Ben MacNeill
Hello. I posted a question a few days ago and have not heard back. I have a few experts who do not have a Post Reply Tab, but only an Post Internal Tab. What can they do to fix that? ThanksRead More...

Expert Can't Post Replies

· 0 replies
Hi! I have a couple experts who can't answer questions because there doesn't seem to be a Post Reply on their pages. How do we correct that? Thanks! ChuckRead More...
Mark Locklear

Updates on 17Mar21

· 0 replies
Fixed a phrasing mistake on the question-tags page Changed it so Baltimore City County should appear next to Baltimore County Changed the reassignment algorithm to check the assigned groups location instead of the question location Non-admins can no longer make other users admins New experts no longer have super-expert privileges by default Fixed an error that was causing super-experts to lose their super-expert privileges when a non-admin edited their profile The footer is now up on secured...Read More...
Mark Locklear

Updates on 15Jan21

· 0 replies
Admins can now grant experts permission to edit other experts (only admins can change this permission, and experts with this permission cannot change admin accounts). This is similar to the "Helping Hand" feature in the old Ask an Expert system. A minor change to how osTicket serves files to make copying knowledgebase entries over easier (this shouldn't have any visible changes to users)Read More...
Mark Locklear

Updates on 14Jan21

· 0 replies
The following updates were deployed to Ask Extension yesterday: Now experts can search by a tag when using advanced search There was an error we were seeing that happened when someone tried to save a change to an expert when there was an error in the form, should be corrected now Please experiment with the search by tags feature and let us know what you think. Thanks!Read More...
Mark Locklear

Tutorial on Advanced Search Options

· 0 replies
Hey folks! We recently added more advanced features for searching questions and we created this tutorial on how to use them: https://askhelp.extension.org/advanced-search-options/ Please let us know if you have more questions about this. Also, we also plan on adding the ability to search questions my tag in the coming weeks. We will post a notification when that happens.Read More...
Mark Locklear

Updates on 7Jan21

· 0 replies
Good evening -- A new push went out to the Ask Extension server yesterday evening that includes the following fixes: *Expert creation should be repaired *New experts will automatically be set to 'on vacation' after creation *KB pages should have more accurate metadata when shared on social mediaRead More...

Blog

Ask an Expert becoming Ask Extension

Earlier this year, eXtension announced the transition of Ask an Expert ( ask.extension.org ) to a new platform we are calling Ask Extension ( ask2.extension.org ). The migration of questions and accounts began in September and this process will be complete February 1, 2021. What will happen February 1? All question submissions will switch to Ask Extension. The web form that allows people to submit questions to Ask an Expert will be shut down. To continue to receive and answer questions, you...

Auto-Assign Setting

Those who viewed our How-To videos a few weeks ago may have missed some changes posted next to their respective videos. Related to managing your profile, there is a new auto-assign setting not reflected in the screencast. When questions are submitted to your group, they are auto-assigned on a round-robin basis to available experts within the group. Some groups prefer that all questions go to an internal "question wrangler" who will then reassign them to other appropriate experts within the...

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