Skip to main content

Ask Extension Experts

This is a group of Extension professionals and master volunteers who serve as "experts" in eXtension's "Ask Extension" system. This group will be used as a means of posting news about Ask Extension, as well as a way for the experts to share information with each other. It is a forum meant to supplement the information available at https://askhelp.extension.org.

Forum Topics

Mark Locklear

Updates on 8Sept21

· 0 replies
The following updates were deployed on 8 Sept. 21 *Added a plugin that allows admins to add a banner with a message to the homepage *Overdue question reminders are now resent every day *The collaborator feature now allows experts (instead of questionaskers) to be added *Collaborators are now notified on internal notes *A watch button has been added to questions to allow experts to quickly add themselves as a collaborator *The icon for 'edit tags' on questions has been changed to be unique...Read More...
Mark Locklear

Updates on 22July21

· 0 replies
The following updates were deployed on 22July21: *Expert and Client login screens now have some additional validation *Ensures that the widget won't allow the user to start writing a question if the site is down *Additionally, it does a check when submitting the question and if the question isn't successfully submitted to the site then it warns the user. *Removed references to 'Organizations' *Question tags are now shown in the question details *Experts can now click a tag from the question...Read More...
Mark Locklear

System is down

· 0 replies
Good morning all. We are having an issue with Ask Extension early this morning and have taken the system offline. Our engineers are looking into the issue and I will send an update when we know more. We apologise for the inconvenience.Read More...
Mark Locklear

Increased overdue time for questions

· 0 replies
On June 21 we increased the overdue timeframe from two business days to three business days for questions to give experts more time to respond. If you have any questions or feedback, please let us know at askhelp@extension.org .Read More...
Mark Locklear

Updates on 18 Jun 21

· 0 replies
*Fixed the spelling of Extension *Added an option to email group leads when a question is overdue *Made it so users autocomplete won't change a fixed location on the widget *Added the new analytics setup *Disabled groups should no longer show in reassignment search *Fixed the white error box when trying to reassign a question with no group *Removed the 'create user' button on the expert panelRead More...

Export list of ppl marked "on vacation"?

· 1 reply Larry Lippke
Hi, It looks like we have a lot of people marked “on vacation” at ND State in Ask . I’m assuming it’s because they haven’t gone in to uncheck “on vacation” with the new system. Is there anyway to export this list of emails so I can reach out to them individually vs. just a blanket email to everyone in our org? Thanks!Read More...
Mark Locklear

Updates on 20Apr21

· 0 replies
-Experts should now be able to reopen a closed question if they have editing permission - Standardized language about inactive experts ('Retired' vs 'Locked'/'Disabled') - Added the ability for experts to reassign a question to their own group in order to reassign the question to a new expert - Reopened questions are now reassigned to the original expert, additionally that expert will always receive a notification that there's a new response (even if they're on vacation)Read More...
Mark Locklear

Updates on 9Apr21

· 0 replies
The Ask Extension production server has been updated with the following fixes: Counties that had been missing from the widget should be visible again Expert's vacation status should now be visible from the directory Note notification emails should now go out to the assigned expert You can now see if a question is locked from the queueRead More...

Expert Can't Post Replies #2

· 1 reply Ben MacNeill
Hello. I posted a question a few days ago and have not heard back. I have a few experts who do not have a Post Reply Tab, but only an Post Internal Tab. What can they do to fix that? ThanksRead More...

Expert Can't Post Replies

· 0 replies
Hi! I have a couple experts who can't answer questions because there doesn't seem to be a Post Reply on their pages. How do we correct that? Thanks! ChuckRead More...

Blog

Ask an Expert becoming Ask Extension

Earlier this year, eXtension announced the transition of Ask an Expert ( ask.extension.org ) to a new platform we are calling Ask Extension ( ask2.extension.org ). The migration of questions and accounts began in September and this process will be complete February 1, 2021. What will happen February 1? All question submissions will switch to Ask Extension. The web form that allows people to submit questions to Ask an Expert will be shut down. To continue to receive and answer questions, you...

Auto-Assign Setting

Those who viewed our How-To videos a few weeks ago may have missed some changes posted next to their respective videos. Related to managing your profile, there is a new auto-assign setting not reflected in the screencast. When questions are submitted to your group, they are auto-assigned on a round-robin basis to available experts within the group. Some groups prefer that all questions go to an internal "question wrangler" who will then reassign them to other appropriate experts within the...

Post

About the Extension Foundation

The Extension Foundation is a non-profit designed to be the engine fueling U.S. Cooperative Extension’s advancement in making a more visible and measurable impact in support of education outreach from land-grant universities/colleges located in every state and territory. Extension Foundation is embedded in the U.S. Cooperative Extension System and serves on the Extension Committee on Organization and Policy (ECOP). The Foundation provides an array of opportunities for Extension professionals that foster innovation creation, the adoption of innovations at member institutions, and increased impact of Extension programs. This work is supported by your membership dollars and funding from USDA-NIFA, grant no. 2020-41595-30123. For more information on Extension Foundation membership, please visit extension.org. You can also find our Terms of Servicee here

© 2021 Extension Foundation. All rights reserved.

×
×
×