On a trip to Delhi, India we had the privilege to stay at a really nice hotel. A really impressive place where the experience began as soon as we arrived. They treated everyone very well and you could feel everyone loved their job. The staff interacted great with each other. The were a team!
One evening during dinner I asked what made being at this place feel so special. Their reply was; "We all live by 6 words. People first, wow now, and excellence always."
Curious, I asked them to explain further, here's what we learned...
People First
They take care of their team members first so they can take care of everyone who enjoys the hotel property. They know they can only treat guests as well as they treat each other. Their team has joy and spreads it to others.
Wow Now
Every team member is empowered to do whatever it takes to deliver "wow" to each other and all guests. No matter the purpose of visit or length of stay they strive to leave a great impression through all experiences.
Excellence Always
This expectation leads them to decide which team or team member is most appropriate for their guests needs. In this way they engage all strengths of employees. This means everyone is interacting with the best person for whatever experience you've chosen.
This is teamwork in action in real time. They care for each other, have a desire to over serve, and embrace everyone's strengths.
Of course we inquired with other staff about these 6 words and if they were the special sauce. To a member they confirmed they were and had similar stories to share about their importance.
Do you have a mission statement where you work? Is it easy to understand, apply, and share?
Have a personal mission statement to guide your daily efforts? Is it in line with your values?
If it's too complicated or unclear, try adopting these 6 words. My guess is that you'll quickly move from cooperation to collaboration with better teamwork!
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