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NeVC: Tracking Impact of Personal Finance FAQs

Tracking Impact of Personal Finance FAQs-- A process that started in April 2008 as a “quick and easy” effort to get started with program evaluation for a new eXtension CoP has begun to yield valuable information. “We would like your feedback on this personal finance frequently asked question.” Anyone who accesses one of the personal finance FAQs on eXtension has seen that sentence at the end of the FAQ. The feedback received shows how users are using FAQs and where additions are needed to make the information more useful. This session will highlight how this evaluation process works and how the CoP uses the information gathered. [Janet Bechman, Purdue University; Barbara O’Neill, Rutgers University]


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About the Extension Foundation

The Extension Foundation was formed in 2006 by Extension Directors and Administrators. Today, the Foundation partners with Cooperative Extension through liaison roles and a formal plan of work with the Extension Committee on Organization and Policy (ECOP) to increase system capacity while providing programmatic services, and helping Extension programs scale and investigate new methods and models for implementing programs. The Foundation provides professional development to Cooperative Extension professionals and offers exclusive services to its members. In 2020 and 2021, the Extension Foundation has awarded 85% of its direct funding back to the Cooperative Extension System, 100% of funds are used to support Cooperative Extension initiatives. 

This technology is supported in part by New Technologies for Ag Extension (funding opportunity no. USDA-NIFA-OP-010186), grant no. 2023-41595-41325 from the USDA National Institute of Food and Agriculture. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the U.S. Department of Agriculture or the Extension Foundation. For more information, please visit You can view the terms of useat

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