About This Webinar:
The ethics of care emphasizes compassion, empathy, and respect in client interactions, crucial for building trust and clear communication. Providers must often engage not only with clients but also with caregivers and supports, especially in long-term care for individuals with disabilities. Balancing empathetic care with professional boundaries is essential, yet can be difficult, leading to potential ethical dilemmas, stress, and burnout.
Participants will learn communication techniques to enhance interactions with clients with disabilities and their caregivers and supports, strategies for boundary-setting, and ethical frameworks for decision-making. This webinar will support confidentiality, cultural sensitivity, and resilience, helping professionals manage relationships effectively while reducing burnout and fostering self-care.
Learning Objectives:
1. Apply at least two specific communication techniques to improve interactions with individuals with disabilities and their caregivers.
2. Identify and articulate two strategies for maintaining appropriate boundaries.
3. Describe and apply an ethical decision-making framework to reduce ethical dilemmas.
Presenters:
Vivian Campagna, DNP, RN-BC, CCM, ICE-CCP
Chief Industry Relations Officer
Commission for Case Manager Certification
Dr. Vivian Campagna is the Chief Industry Relations Officer (CIRO) for The Commission for Case Manager Certification, focusing on certification-related partnerships, industry insight, and strategic alliances in case management. With over 30 years in the field across various settings like acute care and workers’ compensation, Dr. Campagna is a board-certified case manager and a prolific author, speaker, and educator in case management. Her research emphasizes effective preparation and continuing education for case managers, and she has developed workshops, written on industry trends, and advocated for client-centered workforce development.
Lorna Lee-Riley, MSSW, LCSW, CCM
Director of Education & Industry Relations
Commission for Case Manager Certification
Ms. Lee-Riley, a licensed Clinical Social Worker and Certified Case Manager, holds a BA from Mount Holyoke College and an MS in Social Work from Columbia University. She began her career in the AIDS Program at St. Luke’s/Roosevelt Hospital and later developed Emblem Health’s first end-of-life care program, “Dignified Decision.” Transitioning to acute care, she directed social work for major New York health systems, leading initiatives like a hospice care program and the Enhanced Interdisciplinary Care Team for complex patient transitions, recognized at the 2018 Vizient Summit. In 2020, she received the NASW Emerald Leadership Award. Known for mentoring young professionals, Lorna now serves as the Director of Industry Relations and Education.
Continuing education credit is available.
Register: https://oneop.org/learn/160072/
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