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Communication "In the Crunch"

We all have the intention to communicate clearly and frequently are able to make this happen. However, under stress or “In the Crunch,” most of us revert to less skillful styles of making our point. It can be helpful to recognize these styles which present obstacles to communicating and to target specific skills which pave the way for better understanding of the other person’s world. Whether with clients, family members and friends, or work colleagues, conscious choices of how we talk and listen can help …

This interactive webinar will provide opportunities to discover how our personal “agendas” repeatedly interfere with effective communication and offer a RECIPE for more effective and efficient communication.

Reflective listening
Compromise and cooperation
I” Messages


Learning Objectives:

 Webinar participants will be able to:

  •  Identify 3 ineffective agendas which limit communication and undermine relationships.
  •  Describe 3 practices which open communication possibilities.
  •  Identify 2 specific ways to improve their communication style under stress.


Jane B. Riffe, Ed.D., LICSW, LPC
West Virginia University Extension Specialist in Family & Human Development, retired

Certificate of Completion

How to Join the Webinar

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Ustream (broadcast only, limited interaction)

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*The cover photo image "Conversation" by Valery Kenski is free of known copyright restrictions under U.S. copyright law.

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About the Extension Foundation

The Extension Foundation was formed in 2006 by Extension Directors and Administrators. Today, the Foundation partners with Cooperative Extension through liaison roles and a formal plan of work with the Extension Committee on Organization and Policy (ECOP) to increase system capacity while providing programmatic services, and helping Extension programs scale and investigate new methods and models for implementing programs. The Foundation provides professional development to Cooperative Extension professionals and offers exclusive services to its members. In 2020 and 2021, the Extension Foundation has awarded 85% of its direct funding back to the Cooperative Extension System, 100% of funds are used to support Cooperative Extension initiatives. 

This technology is supported in part by New Technologies for Agriculture Extension grant no. 2020-41595-30123 from the USDA National Institute of Food and Agriculture and membership funding. Any opinions, findings, conclusions, or recommendations expressed in the content are those of the author(s) and do not necessarily reflect the view of the U.S. Department of Agriculture. For more information, please visit You can view the terms of useat

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