Handling Difficult Conversations

January 24, 201312:00 PM1:00 PM EST

We all have those instances of needing to talk to a co-worker, client, or family member about a sensitive, uncomfortable, or difficult issue. The purpose of this class is to provide a step-by-step approach for how to have the toughest conversations with less stress and more success. The class will lead participants through:
• How to prepare yourself
• How to start the conversation without defensiveness
• How to keep the conversation constructive and focused regardless of how the other person responds

http://www.youtube.com/watch?v=RSp8ykFautk

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Handling Difficult Conversations

January 24, 201312:00 PM1:00 PM EST

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January 24, 201312:00 PM1:00 PM EST

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