Learn how one of eXtension's pioneer CoPs, Financial Security for All (FSA), manages the Ask an Expert process from start (incoming consumer questions) to finish (published FAQs). Dr. Barbara O'Neill, Rutgers Cooperative Extension, will discuss strategies that the FSA CoP uses to streamline the process of replying to consumer questions in a timely manner and converting incoming AaE questions to FAQs. Obstacles, challenges, and solutions will also be discussed.
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